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Emailed directly when a service goes down

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Emailed directly when a service goes down

Postby dan.lee.syapps » Mon Dec 19, 2016 4:51 pm

My Secnario:

I have a few services that I have running on a few servers. I'd like to be emailed directly when this server is not run. Where do I start with this? Dataviews? Alerts? Monitoring?

Any help would be appreciated. Thanks!
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Re: Emailed directly when a service goes down

Postby ian.integra-xp » Tue Dec 20, 2016 6:27 am

Try the following:

In the main CC window, right click on a node on the right
Monitors > Add new Monitor > Use the wizard > Monitor serivces and processes > select your service

Here you can just next, next, next to the end, selecting alert template='Default - create ticket' and it will create a monitor.

This monitor will just create a ticket when the service fails.

You can create a new alert template which both mails and generates a ticket.
-- Ian Murphy
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Re: Emailed directly when a service goes down

Postby dan.lee.syapps » Tue Dec 20, 2016 12:16 pm

Thanks for the reply! I'll give it a shot and let you know what I come back with.
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Re: Emailed directly when a service goes down

Postby dan.lee.syapps » Tue Dec 20, 2016 12:52 pm

So I've created two monitors now with the Wizard. Neither of them are showing up in the list of monitors running on a node. I was at 55 monitors when I started, it has been an hour, and there are still 55 monitors. I reloaded the system cache. Any way to get that monitor to show up?
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Re: Emailed directly when a service goes down

Postby dan.lee.syapps » Tue Dec 20, 2016 4:19 pm

I found them in Alerts. Ok, it looks to be working now. I'm getting emails. I just need to work on the timing of them and I should be fine. Thanks!
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Re: Emailed directly when a service goes down

Postby ian.integra-xp » Wed Dec 21, 2016 6:55 am

Not sure why you don't see them under the computerview>monitors tab. You should do.

As an experiment, try the following on your own PC. Open the computerview >monitors tab, > right click in the list > add monitor > add a ping monitor for something on your network

It should appear immediately. Try it for something you can unplug, the monitor should go red after a few minutes if you unplug the box.

Ian
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