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Send Email Alert to Technician Assigned to Client

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Send Email Alert to Technician Assigned to Client

Postby billu.ollar » Tue Jan 03, 2017 6:24 pm

Our consultants are each assigned to specific clients, so 99.9% of the time they will always be handling tickets for their own group of clients.

I am reviewing alerts associated with monitors ( we are pretty new to Labtech ) and am not seeing how to generate an email alert for various monitors ( ie., backups failed, drive is going bad ) to be sent to the technician associated with the client.

For example, I can drill into an Alert template and I see the section for "Alert Contact." IT allows me to select a Contact or a User/Technician.

The User/Technician selection lists our consultants' names, but they are hardcoded at the alert level. So if I selected myself to receive alerts associated with Server Offline, then I will receive that alert for ALL clients. I would only want to receive it for the clients that I manage.

I could choose Contact, but contacts will be populated with users at the client site.

How can I accomplish this task?

Thanks in advance!
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Re: Send Email Alert to Technician Assigned to Client

Postby billu.ollar » Fri Jan 06, 2017 4:25 pm

Just a bump to see if anyone has any idea?
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