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Disable use of Screenconnect for certain servers

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Disable use of Screenconnect for certain servers

Postby richard.feka » Wed Jun 17, 2015 5:51 am

Greetings,

Due to the issue Screenconnect has with Matrox video drivers we are looking for a reliable way to prevent the use of Screenconnect on certain servers.

Disabling the Screenconnect client service on Windows machines or uninstalling it is quickly undone by Labtech when the Screenconnect button is used, it just reinstalls itself.
I can block the ports on the server itself so a connection cannot be made but this doesn't prevent the installation.

Is there anything that can be done in Labtech?
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Re: Disable use of Screenconnect for certain servers

Postby mhogan.labtechsoftware » Mon Jun 22, 2015 4:07 pm

Good Afternoon Richard,

If you go to the agent machine and right click the ScreenConect logo you'll see a disable option. Select this option which will uninstall ScreenConnect from the machine and prevent it from uninstalling it again. However, this does require ScreenConnect to be installed first and then it can be disabled.

Thank you
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Re: Disable use of Screenconnect for certain servers

Postby luke.incomservice » Tue Jun 23, 2015 8:31 pm

Uninstall the graphics driver on that server and it will fix the issue.
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