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Computers added to groups just Disappear

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Computers added to groups just Disappear

Postby mkrawczyk.netspheretech » Thu Jun 06, 2013 7:25 pm

I am running into a problem where I am adding computers to a group ( Managed 24x7) and then 15 minutes later they all just automagicly disappeared from the group. There is only 1 computer that stays in the group and I have compared site and location setting and they are identical.

Any ideas?

Thanks in advance!
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Re: Computers added to groups just Disappear

Postby pradeep.prabhakaran.visits » Thu Jun 06, 2013 9:36 pm

The Managed 24x7 Group is limited to a search and hence, every time it refreshes, you lose computers that have been manually added.

Service Plans are best set per location. If you wish to set exclusions, then simply check the box on the individual computers (Info -> Default -> Exclude MSP Contract).
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Re: Computers added to groups just Disappear

Postby teamits » Fri Jun 07, 2013 2:06 pm

In addition, each group, next to the giant Auto Join Search drop down, has a checkbox for Limit to Search, which will remove all agents that the search doesn't find.
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Re: Computers added to groups just Disappear

Postby matt.rohler.myitpros » Mon Jul 08, 2013 12:20 pm

As a FYI Labtech has a known issue where computers will not get added to groups based on searches. There is no know fix or cause at this time.

My Labtech will not even add new computers to the All Agents Group!!!
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Re: Computers added to groups just Disappear

Postby cbehrend.connectwise » Wed Jul 17, 2013 7:47 am

Good day,

If machines are not auto joining the appropriate groups, you would want to first check to make sure it is hitting all the parameters of the search in question. One of the most common ones for the Service Plans is to make sure the agents are showing 'Onboarding Complete' as this is a criteria to be added to the group. If you have 'Enable Onboarding' checked at the Location level, this will ensure to get these agents setup when they are added to the Location. The 'Limit to Search' check box on the group level will limit the joins to 'ONLY' the machines that populate this search.

If you have an issue where no auto joins are working, you may have an issue where there are broken searches keeping the process from completing. You will want to check the LTAErrors log to see if any searches are failing due to incorrect field values or searches referencing Extra Data Fields that no longer exist. The path to the log file on the LT server: 'C:\Program Files (x86)\LabTech\Logs'. You will want to either fix the search so all the parameters are valid, or determine if the search is needed/valid and remove/modify if that is an option.

Thank you,
Chris Behrend
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Re: Computers added to groups just Disappear

Postby matt.rohler.myitpros » Mon Jul 22, 2013 5:18 pm

LT Support was able to identify the issues with Labtech that were causing this for me.

#1 You have to have atleast 1 Additional field in all tabs
Dashboard - Config - Configurations - Additional Fields
Make sure each tab has atleast 1 EDF

#2 You cannot use the Exclude function in searches. This will cause searches to hang and not return proper values. The SQL query is missing )) at the end of the search. If you have any searches that use the Exclude it will break your Auto Joins.

Both of these issues appeared after updating to the latest version back in March for us.
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