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Hotfix Reboot Window - Ignored?

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Hotfix Reboot Window - Ignored?

Postby jgaskell.greyhound-tech » Fri Feb 10, 2012 2:02 pm

I'm testing some patch rollouts, and I'm not seeing the expected reboot behavior.

I have a wide Hotfix install window on this group so that approvals get pushed out right away. However, I have my reboot window set to Everyday at 1:00am - 5:00am. The "Disable Reboot Window" box is unchecked. I've verified that templates are being applied correctly to the workstations through effective policy on the computer.

My Access Mode policy is ask then allow for both reboot mode and patch reboot mode.

I wouldn't expect labtech to try to reboot the computer outside of the reboot window unless the "Disable reboot window, issue reboot when patching is complete" box is checked.

Can someone fill me in on what I might be missing?

BTW, I'm posting this under Templates because it seems to me that this is the result of something misconfigured there. Perhaps it belongs under patching?
-Jonathan
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Re: Hotfix Reboot Window - Ignored?

Postby vernon.app-care » Fri Feb 10, 2012 3:25 pm

The Hotfix Install command must complete in the Hotfix reboot window for the reboot to happen. There is not a separate process that looks for agents that need to be rebooted during the hotfix reboot window and reboots agents with pending reboots. The Hotfix Install command initiates the reboot if it completes a Hotfix install job inside the reboot window.
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Re: Hotfix Reboot Window - Ignored?

Postby jgaskell.greyhound-tech » Fri Feb 10, 2012 3:54 pm

You're describing the behavior that I would expect. That's not what's happening on my end.

I think I missed a key detail: The patch install could start, and finish right now (2:51PM). This follows with what I have set. However, upon completion, it is rebooting the machines, even though it's outside of the reboot window.
-Jonathan
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Re: Hotfix Reboot Window - Ignored?

Postby jgaskell.greyhound-tech » Fri Feb 10, 2012 4:41 pm

Alright, so I might have found and corrected a conflict in one of my templates.

One lingering question that I do have though for someone who might have a little more experience is this:

Behaviors on the access mode screen:

Now: Don't bother asking, just do it.
Ask then Allow: Ask user, wait 90 seconds, and allow if no response
Ask then Deny: Same as above, but deny if no response

So does "Ask": Wait for user response indefinitely???
-Jonathan
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Re: Hotfix Reboot Window - Ignored?

Postby lrivera.labtechsoftware » Fri Feb 10, 2012 5:01 pm

Hey,

No it should timeout in about 60 seconds.
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Re: Hotfix Reboot Window - Ignored?

Postby jgaskell.greyhound-tech » Fri Feb 10, 2012 5:03 pm

So what's the difference between "Ask" and "Ask then allow"?
-Jonathan
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Re: Hotfix Reboot Window - Ignored?

Postby lrivera.labtechsoftware » Fri Feb 10, 2012 5:27 pm

hey,

So sorry if I confused you. I took this straight from our documentation.


[*]Ask: When the system receives a reboot request, either through a script, command or hotfix, the system will prompt the user or RDP user to reboot and if after 90 seconds there is no response the machine will reboot. However, if user is not logged in, it will not reboot.

[*]Ask then allow: When the system receives a reboot request, either through a script, command or hotfix, the system will prompt the user or RDP user to reboot and if after 90 seconds there is no response the machine will reboot. If user is not logged in, it will reboot.

http://support.labtechsoftware.com/solutions/labtech-overview/labtech-docs/item/433.html#

If you look under access modes it will explain them all for you.
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Re: Hotfix Reboot Window - Ignored?

Postby jgaskell.greyhound-tech » Fri Feb 10, 2012 7:44 pm

Great, that answers my question. Thanks!

So "Ask" splits the difference between "ask then allow" and "ask then deny"
It acts like Ask-then-allow if a user is logged in, and it will deny if not.

That'll help me tweak my templates a little better :)
-Jonathan
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Re: Hotfix Reboot Window - Ignored?

Postby lrivera.labtechsoftware » Mon Feb 13, 2012 4:11 pm

Great, I'm happy I was able to answer your question.
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Re: Hotfix Reboot Window - Ignored?

Postby stanleyk.qwertyc » Tue Feb 28, 2012 12:30 pm

Hi there! I am dealing with a similar issue. Clients are asking how they will know that their PCs need a reboot if the popup window disappears after 90 seconds. Considering that our update schedule is on a Sunday morning, 90 seconds is certainly not enough time until Monday morning.

Is there a way to leave the popup on their screen or repeat the popup once per hour until the machine is rebooted?
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Re: Hotfix Reboot Window - Ignored?

Postby lrivera.labtechsoftware » Tue Feb 28, 2012 5:59 pm

Hey,

No, thats how they were created, to time out after the 90 seconds. Depending on your situation, you may want to change it to "ask then allow" that way the machine will get rebooted if no one is logged into the machine at the time.

Please, let me know if you have any more questions.

Thanks
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Re: Hotfix Reboot Window - Ignored?

Postby ben.eval-tech » Fri Sep 21, 2012 10:23 am

Hi,

I know this is an old thread and is completely opposite of my issue I think. My issue is that I want to disable that message prompting altogether and never reboot because those computers get shutdown every day. Is this possible?

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