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Ticket Color for a New Comment

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Ticket Color for a New Comment

Postby techols.entandallergy » Tue Jul 29, 2014 1:50 pm

Right now, My tickets are set-up so that they change color when they are older than a day (Blue), when a response is received from an email to the ticket (orange), and different colors for different ticket priorities.

Is there a way to have the ticket change color when a COMMENT is added to the ticket?
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Re: Ticket Color for a New Comment

Postby earndt.labtechsoftware » Fri Aug 08, 2014 6:51 pm


No, we are unable to trigger a change from a Comment with any built in function out of the box.
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