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New Home for Knowledge Base Articles and Known Issues.

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New Home for Knowledge Base Articles and Known Issues.

Postby lrivera.labtechsoftware » Wed Dec 19, 2012 8:31 am

Knowledge Base Articles

Its official - Knowledge Base articles have a new home!

To improve your experience, LabTech Knowledge Base articles are now available from their new home at http://docs.labtechsoftware.com/category/knowledge-base-articles/. Links to the new site can be found on the documentation home page at http://support.labtechsoftware.com/solutions/labtech-overview/labtech-docs.html.

Category Changes

• Add-On Solutions is the new home for any 3rd party software, including ConnectWise and ESET.
• The Mobile App and MDM have been condensed into one category called Mobile Management.
• A new Cloud category has been created for all Cloud related KBs.
• A new Supportability Statement category was created for easy access to information regarding LabTech’s position on new product updates, adoption and support.


Known Issues


A list of LabTech’s Known Issues can now be found within the Customer Portal at https://cp.labtechsoftware.com/resources/knownissues; navigate to My Resources > Known Issues. You can also get there by following the link on our documentation home page at http://support.labtechsoftware.com/solutions/labtech-overview/labtech-docs.html.

Known Issues can be searched multiple ways:
Module - Category the Known Issue pertains to (e.g., Agent, Control Center, etc.)
Ticket #- The ticket associated with the Known Issue.
Status - Tentative fix date of the Known Issue.
Summary Line - Search by keywords.


We hope these changes improve your experience with LabTech!

Thank you,
Lindsey Rivera
Partner Knowledge Specialist - Lead
LabTech Software
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