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New Home for Knowledge Base Articles and Known Issues.

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New Home for Knowledge Base Articles and Known Issues.

Postby lrivera.labtechsoftware » Wed Dec 19, 2012 8:31 am

Knowledge Base Articles

Its official - Knowledge Base articles have a new home!

To improve your experience, LabTech Knowledge Base articles are now available from their new home at Links to the new site can be found on the documentation home page at

Category Changes

• Add-On Solutions is the new home for any 3rd party software, including ConnectWise and ESET.
• The Mobile App and MDM have been condensed into one category called Mobile Management.
• A new Cloud category has been created for all Cloud related KBs.
• A new Supportability Statement category was created for easy access to information regarding LabTech’s position on new product updates, adoption and support.

Known Issues

A list of LabTech’s Known Issues can now be found within the Customer Portal at; navigate to My Resources > Known Issues. You can also get there by following the link on our documentation home page at

Known Issues can be searched multiple ways:
Module - Category the Known Issue pertains to (e.g., Agent, Control Center, etc.)
Ticket #- The ticket associated with the Known Issue.
Status - Tentative fix date of the Known Issue.
Summary Line - Search by keywords.

We hope these changes improve your experience with LabTech!

Thank you,
Lindsey Rivera
Partner Knowledge Specialist - Lead
LabTech Software
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