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Solution Center issues, support continues to pass this off

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Solution Center issues, support continues to pass this off

Postby chris.coastlinetechgroup » Tue May 19, 2015 6:02 pm

I can't seem to get support to help me with this, maybe someone here could help me? I am running LT10 and have had so many issues with Solution Center each time I open a support ticket I am told this is "out of scope" or it gets sent to the black hole called QA. Never once have I had an actual person who knew the Solution Center well enough to actually troubleshoot my issue look at it before getting one of the above answers. Please see screenshots in this thread, with explanation. I tried adding to the queue individually and still no luck.

Solution Center main screen

Connectwise Solution (zero clue why this shows out of sync, the possibilities plugin was installed but always disabled itself so I removed it)

Standards & Health (I wouldn't have a clue how to make local changes to a plugin)

Printer Devices (yet another thing I wouldn't know how to make changes too, the probe for this)

Network Devices

Hitman (I never even used this application, no one from my business has installed it. The group "Antimalware" does not exist in the gui or in the database.)
Posts: 7
Joined: Tue May 22, 2012 9:53 am

Re: Solution Center issues, support continues to pass this o

Postby lacy.aspendora » Sat May 23, 2015 3:39 pm

I just assumed it worked as well as the previous Marketplace (in other words, not real well) and out of sync was just normal.
Posts: 28
Joined: Fri Jan 21, 2011 11:33 pm

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