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Assign Client Based on Email From Domain

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Assign Client Based on Email From Domain

Postby groberts.salisburymgt » Fri Jul 17, 2015 3:39 pm

One of our clients has several email domains, all sending to a single LabTech client and email address. itsupport@example.com When messages are received via email, the correct category is being assigned, but the Client is not. Is it possible to assign a ticket to a client based on the domain the email was sent from?

Example:
someone@example1.com ==> client 1
someone@example2.com ==> client 1
someone@example3.com ==> client 2
someone@example4.com ==> client 1

Thanks in advance.
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Re: Assign Client Based on Email From Domain

Postby groberts.salisburymgt » Tue Jul 28, 2015 11:42 am

I'm surprised there have not been any replies. Has anyone else needed this configuration? or is it unique to my business?
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