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Messaging Experience

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Messaging Experience

Postby eclemens.acroment » Thu Mar 15, 2012 6:06 pm

Is there any additional documentation on the messaging feature? The Documentation portal has an "under construction page" in the messaging section. The only information I found was under the control center documentation: http://support.labtechsoftware.com/comp ... ystem.html

This seems extremely useful to use - but my experience with it is inconsistent. In my lab, I was able to get some machines to display messages, others would only show the tray icon with the waiting message indicator but no way to read or activate it. Some machines would allow 1 response, then no additional responses.

Thanks.
Eric Clemens
Cleveland, Ohio
www.acroment.com
www.ericclemens.com
eclemens.acroment
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Re: Messaging Experience

Postby eclemens.acroment » Tue Mar 20, 2012 12:56 pm

Well... I fugured out the Tray issue....

The problem with seeing the notifications was related to my agent template settings. So now message notifications appear to be working properly on agents where I have configured the appropriate tray settings.
Eric Clemens
Cleveland, Ohio
www.acroment.com
www.ericclemens.com
eclemens.acroment
Newbie
Newbie
 
Posts: 16
Joined: Sun Jun 05, 2011 12:49 am


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