From the AutoTask Basic Setup doc:http://docs.labtechsoftware.com/documen ... e%7C_____1
Set up the Extension Callout in Autotask®.
From Autotask®, select Admin > AutotaskExtend > Extensions > Extension Callout.
Click New Extension Callout. Add a 'LabTech Ticketing' extension callout with the URL of http://YourFQDN.com/LabTech/CallBack.aspx
. Replace YourFQDN with the FQDN of your LabTech server (e.g., http://xyzcomputers.com/LabTech/CallBack.aspx
Select 'LabTech ID' in the Service Ticket User-Defined field.
Select 'POST' in the HTTP Transport Method.
Select 'Name Value Pair' in the Data Format drop-down.
Click Save and Close.
If this is not completed in AT - the status callback to LT server will not be made. Also - make sure your LT server is setup to listen on either port 80 or port 443. AutoTask Security did add one custom outbound port to 2610. Any other ports outbound from the AT cloud are restricted. So if your LT server was listening on port 81 for example - that would not be supported by AT.