LabTech Support Forums

Time Entries Fail to Sync with AT 6 plugin

This forum is for discussion of the Autotask plugin for LabTech.

Moderator: jware.connectwise

Time Entries Fail to Sync with AT 6 plugin

Postby ljones.labtechsoftware » Tue Jul 08, 2014 6:02 pm

We have determined there is a Reported Issue 3994404 where Time Entries fail to sync when the "Use Property Default" is selected as Role under the Resource Mapping section of the plugin.

It is not correctly pulling that default property which you selected during the setup wizard. The workaround is to go ahead and explicitly select the Role you want to use for each user in the Resource Mapping section of the plugin. It can be the same as the default Role or any other you would like to select.

If you still have Time Entries failing to sync after specifying role - please contact support.
User avatar
ljones.labtechsoftware
LabTech Support Engineer
LabTech Support Engineer
 
Posts: 81
Joined: Wed Dec 31, 1969 8:00 pm

Return to 4A. Autotask

Who is online

Users browsing this forum: No registered users and 1 guest

cron