This forum is for discussion of the Autotask plugin for LabTech.
We have determined there is a Reported Issue 3994404 where Time Entries fail to sync when the "Use Property Default" is selected as Role under the Resource Mapping section of the plugin.
It is not correctly pulling that default property which you selected during the setup wizard. The workaround is to go ahead and explicitly select the Role you want to use for each user in the Resource Mapping section of the plugin. It can be the same as the default Role or any other you would like to select.
If you still have Time Entries failing to sync after specifying role - please contact support.
- LabTech Support Engineer
- Posts: 81
- Joined: Wed Dec 31, 1969 8:00 pm
Return to 4A. Autotask
Who is online
Users browsing this forum: No registered users and 1 guest