LabTech Support Forums

Setting Up Autotask Callback, Automatic Tickets don't get created in AT

This forum is for discussion of the Autotask plugin for LabTech.

Moderator: jware.connectwise

Setting Up Autotask Callback, Automatic Tickets don't get created in AT

Postby dawolf » Fri Apr 09, 2010 4:47 pm

I saw on the Wiki setup instructions a mention of setting up a Callback for Autotask to update ticket status in Labtech. However, there are no instructions on how to set that up.

Also, when any tickets are created either by alerts or through the POP server function, tickets do not get created in Autotask until it is edited in Labtech. Is this by "design" or is this supposed to work?
dawolf
Newbie
Newbie
 
Posts: 15
Joined: Wed Dec 31, 1969 8:00 pm

Setting Up Autotask Callback, Automatic Tickets don't get created in AT

Postby dawolf » Thu Jul 15, 2010 8:11 pm

Can anyone help with this? We have been trying to get closed loop ticketing to work, no such luck.

Labtech guys? Anyone?
dawolf
Newbie
Newbie
 
Posts: 15
Joined: Wed Dec 31, 1969 8:00 pm

Setting Up Autotask Callback, Automatic Tickets don't get created in AT

Postby Guest » Tue Jul 27, 2010 2:28 pm

Ray, Please feel free to raise a support ticket by emailing support@labtechsoft.com and we will address the issue in a timely manner. Sorry for the delay in responding we did not see an update on this leg.
Guest
 

Re: Setting Up Autotask Callback, Automatic Tickets don't ge

Postby steve.grabowski.soho-integration » Fri Jan 27, 2012 10:49 am

dawolf: Did you receive any response from Tech Support?
steve.grabowski.soho-integration
Newbie
Newbie
 
Posts: 26
Joined: Thu Jun 09, 2011 7:40 am

Re: Setting Up Autotask Callback, Automatic Tickets don't ge

Postby dawolf » Sat Feb 25, 2012 3:51 pm

We are still wrestling with this, we never called support, we just kind of moved away from ticketing altogether in LT. But we are going to be opening up a ticket soon to get this working.

Ray
dawolf
Newbie
Newbie
 
Posts: 15
Joined: Wed Dec 31, 1969 8:00 pm


Return to 4A. Autotask

Who is online

Users browsing this forum: No registered users and 0 guests