I saw on the Wiki setup instructions a mention of setting up a Callback for Autotask to update ticket status in Labtech. However, there are no instructions on how to set that up.
Also, when any tickets are created either by alerts or through the POP server function, tickets do not get created in Autotask until it is edited in Labtech. Is this by "design" or is this supposed to work?
Ray, Please feel free to raise a support ticket by emailing email@example.com and we will address the issue in a timely manner. Sorry for the delay in responding we did not see an update on this leg.