I've had a handful of Mac computers connected to Labtech in the past. Recently there's been updates from LabTech to Automate and Screen Connect to Control. I've been able to access the Mac computers via Control/SC in the past but now I just get a black screen when I connect. Support informed me I should manually install Java on the machine to fix the problem. The issue is, I can't remotely access the machine to install Java to get the remote control to work so I'm stuck.
Anyone have any success in resolving this issue? I'd really like to not have to manually touch each Mac each time Java needs updated to make ConnectWiseControl work.....
Brady